Privacy Policy

The Scope of This Policy

TOUR – On-Demand Taxi Application

Operated by Budastoor Motors W.L.L.

State of Kuwait

Effective Date: 20th May 2026

This Privacy Policy (“Policy”) describes how Budastoor Motors W.L.L., operating under the brand name TOUR (“Budastoor Motors”, “TOUR”, “Company”, “we”, “our”, or “us”), collects, uses, stores, processes, discloses, and protects your personal information when you access or use the TOUR mobile application, website, customer support services, and related transportation platform (collectively, the “Platform”).

By using the Platform or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with this Policy.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to all users of the TOUR Platform, including:

  • Customers and passengers;
  • Website visitors;
  • Drivers and transportation partners;
  • Corporate account users;
  • Individuals communicating with customer support.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

Information you voluntarily provide, including:

  • Full name;
  • Mobile number;
  • Email address;
  • Profile photograph (if applicable);
  • Residential or billing address;
  • Date of birth (if required);
  • Government-issued identification where legally required.

B. Account & Transaction Information

Information related to your use of the Platform, including:

  • Ride history;
  • Booking details;
  • Pickup and drop-off locations;
  • Payment transactions;
  • Wallet balances and promotional credits;
  • Cancellation records;
  • Customer support interactions.

C. Device & Technical Information

Information automatically collected through the Platform, including:

  • IP address;
  • Device model and operating system;
  • Mobile device identifiers;
  • Browser type;
  • App version;
  • Language settings;
  • Internet connection details;
  • Log and crash reports.

D. Location Information

To provide transportation services, we may collect:

  • Real-time GPS location;
  • Approximate location data;
  • Background location data (where permitted and enabled);
  • Route and trip tracking information.

Location access may be required for ride booking, navigation, safety, and customer support purposes.

E. Communication Information

We may collect information relating to communications made through the Platform, including:

  • Calls between users and drivers;
  • SMS communications;
  • Emails;
  • In-app chat or support requests.

Such communications may be monitored or recorded for quality assurance, safety, training, fraud prevention, and legal compliance purposes.

3. HOW WE USE YOUR INFORMATION

Budastoor Motors may use your information for the following purposes:

  • Providing transportation and mobility services;
  • Processing ride bookings and payments;
  • Identifying users and preventing fraud;
  • Facilitating driver-passenger communication;
  • Improving app functionality and user experience;
  • Providing customer support;
  • Sending service-related notifications;
  • Conducting analytics and operational reporting;
  • Enforcing Terms & Conditions;
  • Complying with legal and regulatory obligations;
  • Marketing and promotional communications (where permitted).

4. LOCATION DATA USAGE

Location information is essential for the operation of the TOUR Platform.

We may use location data to:

  • Match users with nearby drivers;
  • Provide accurate pickup and navigation services;
  • Calculate fares and trip routes;
  • Improve operational efficiency;
  • Enhance safety and fraud prevention measures.

You may disable location permissions through your device settings; however, certain Platform features may become unavailable.

5. PAYMENT INFORMATION

Payments made through the Platform may be processed by authorized third-party payment providers.

Budastoor Motors does not store complete credit or debit card information on its servers unless required by applicable regulations and secure payment standards.

Payment providers may independently collect and process payment-related information subject to their own privacy policies and security practices.

6. SHARING OF INFORMATION

We may share your information with:

A. Drivers & Transportation Partners

Limited information necessary to provide transportation services, including:

  • Name;
  • Pickup and drop-off locations;
  • Contact information;
  • Trip-related details.

B. Service Providers

Third-party vendors and contractors assisting with:

  • Payment processing;
  • Cloud hosting;
  • Customer support;
  • SMS and communication services;
  • Analytics;
  • Security and fraud prevention.

C. Legal & Regulatory Authorities

Where required by law or reasonably necessary to:

  • Comply with legal obligations;
  • Respond to lawful requests;
  • Protect public safety;
  • Investigate fraud or illegal activities;
  • Enforce our legal rights.

D. Business Transfers

In connection with mergers, acquisitions, restructuring, financing, or sale of company assets, user information may be transferred as part of the transaction.

7. DATA RETENTION

Budastoor Motors retains personal information for as long as reasonably necessary to:

  • Provide Services;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain business and financial records.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. DATA SECURITY

We implement reasonable administrative, technical, and organizational security measures to protect personal information against:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure;
  • Destruction.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their Account credentials.

9. COOKIES & TRACKING TECHNOLOGIES

The Platform may use cookies, analytics tools, and similar technologies to:

  • Improve Platform functionality;
  • Analyze usage trends;
  • Personalize user experience;
  • Store preferences;
  • Measure advertising performance.

You may modify browser settings to refuse cookies; however, some Platform features may not function properly.

10. MARKETING COMMUNICATIONS

By using the Platform, you consent to receive:

  • Promotional offers;
  • Service announcements;
  • Discounts and campaign updates;
  • Surveys and feedback requests.

Communications may be sent through:

  • SMS;
  • Email;
  • Push notifications;
  • Phone calls;
  • In-app messages.

You may opt out of marketing communications where applicable, though service-related communications may still be required.

11. THIRD-PARTY LINKS & SERVICES

The Platform may contain links or integrations with third-party websites, applications, or services.

Budastoor Motors is not responsible for:

  • Third-party privacy practices;
  • External content;
  • Security of third-party systems.

Users are encouraged to review the privacy policies of third-party services independently.

12. CHILDREN’S PRIVACY

The Platform is not intended for individuals under the age of 18 without parental or legal guardian supervision.

Budastoor Motors does not knowingly collect personal information from minors in violation of applicable laws.

If we become aware that personal information has been collected improperly from a minor, we may delete such information.

13. INTERNATIONAL DATA PROCESSING

Your information may be processed, stored, or transferred to systems located outside Kuwait where necessary for operational or technical purposes.

By using the Platform, you consent to such transfers in accordance with applicable laws and adequate security measures.

14. USER RIGHTS

Subject to applicable laws, users may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Object to certain processing activities;
  • Withdraw consent where legally applicable.

Requests may be submitted through the contact details provided below.

Budastoor Motors reserves the right to verify user identity before processing requests.

15. ACCOUNT TERMINATION & DATA DELETION

Users may request account deactivation by contacting customer support.

Budastoor Motors may retain certain information after account closure where necessary for:

  • Legal compliance;
  • Fraud prevention;
  • Financial reporting;
  • Dispute resolution;
  • Enforcement of agreements.

16. CHANGES TO THIS PRIVACY POLICY

Budastoor Motors reserves the right to modify or update this Privacy Policy at any time.

Updated versions shall become effective immediately upon publication within the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

17. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Kuwait.

Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts of Kuwait.

18. CONTACT INFORMATION

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Budastoor Motors W.L.L.
Brand Name: TOUR
Email: info@tourkw.co
Phone: +965 9110 2120
Website: www.tourkw.co

19. CONSENT

By accessing or using the TOUR Platform or Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, and use of your information as described herein.

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